Deb Ward, a registered nurse, is a Senior Quality Improvement Manager at Community Health Center, Inc.'s Weitzman Institute. She has extensive managerial experience in both acute and primary care. Before joining the Quality Improvement Department, Deb was the Nurse Manager at CHC's Meriden site, and has worked at the health center for ten years. She is the current Chair of the Patient Education Committee. Ms. Ward has held primary responsibility for coordination of grants that focused on improved Hypertension and Diabetes control. She has completed Clinical Microsystems* training at the Dartmouth Institute, receiving her Coaching Credentialing Certificate and currently coaches several teams. Ms. Ward is also CHC's lead coach, responsible for providing ongoing support for all of CHC's coaches and the continuing spread of Microsystem teams at CHC.
Deb is primarily focused on working with those Microsystems teams who are focused on development and spread of Care Coordination and group visits within the primary care setting. She has recently completed lean training at the Denver Health Lean Academy. Deb is responsible for conducting root cause analysis of critical incidents and monitors incident reports and patient feedback and complaints. She also provides Case Management for the Early Detection Programs to those patients with abnormal cancer screening.