Past Activity Session: Assessing Patient and Team Digital Literacy

Activity Session Date: January 13, 2021

A key strategy for developing and maintaining a telehealth model within your organization is to regularly and effectively assess patient and team digital literacy. Kate Gager, Patient Experience Supervisor CHC, will share her tools and techniques to assessing patient literacy prior to the visit. With the goal of creating a sustainable framework for telehealth, Sydney Kennedy, Assistant Director of Telehealth CHC, will provide a structure for screening team members to solicit feedback on their digital literacy. Our experts will advise participants on the best practices for assessing, utilizing and responding to information regarding patient and team digital literacy.

Powerpoint from Session