Resources and Past Webinars

Health Care Team Development

Clinical Pipeline Development

The following publications present a summary of the NTTAP Fall 2022 activities and findings from an analysis of activities presenting relevant and pertinent information on clinical workforce development:

Clinical Workforce Development Fall 2022 Webinar Repository

Repositorio De Seminarios Virtuales Sobre Desarrollo Del Personal Clínico De Otoño De 2022

The following publications present a summary of the NTTAP 2021-2022 activities and findings from an analysis of activities presenting relevant and pertinent information on clinical workforce development:

Clinical Workforce Development Fall 2021 Webinar Repository

Repositorio de seminarios virtuales sobre desarrollo del personal clínico de otoño de 2021

Clinical Workforce Development Spring 2022 Webinar Repository

Repositorio de seminarios virtuales sobre desarrollo del personal clínico la primavera de 2022

March 9, 2023 |12:30 PM ET: Implement Behavioral Health Training Programs to Address a Crucial National Shortage in Community Health Care Settings | Slides | Video

Health centers are uniquely positioned to address the unprecedented need for behavioral health services but are challenged by the workforce shortage. Participants will gain the knowledge needed to begin conceptualization of a training pathway.

This webinar discussed the considerations of sponsoring an in-house training program across all educational levels, including the benefits, program structure, design, curriculum, supervisors’ role, and required resources.

Experts provided participants with examples from practicum and postdoctoral level training programs to help them gain confidence in developing a behavioral health training pathway.

March 29, 2022 |12PM ET: Developing a Postdoctoral Residency Program in Community Health | Slides | Video

Learn how your health center can establish its own postdoctoral clinical psychology residency program. This webinar addressed considerations such as program structure, design, curriculum, the supervisor’s role, required resources, and the benefits of sponsoring an in-house formal postdoctoral clinical psychology residency training program.

Fundamentals of Comprehensive Care

May 18, 2023 | 1PM ET: The Changing Landscape of Behavioral Health Care: What is the “new normal” going to look like? | Slides | Video

The COVID-19 pandemic has resulted in significant shifts in the mode of care from face-to-face to virtual interactions. Join us as we discuss the challenges currently facing behavioral health care and at least one strategy for each. Along with these strategies, panelists will go over what integrated behavioral health care was and is before and following COVID-19, as well as what actions should be taken going forward to increase access to comprehensive care.

Panelists:
• Dr. Tim Kearney, PhD, Chief Behavioral Health Officer, Community Health Center, Inc.
• Melinda Gladden, LCSW, PMHC, Behavioral Health Clinician, Community Health Center, Inc.
• Jodi Anderson, LMFT, Virtual Telehealth Group Coordinator, Community Health Center, Inc.

Nov. 4, 2021 | 12PM ET: Fundamentals of Comprehensive Care Webinar: This webinar discussed the core concepts of team-based care and introduced elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We were joined by Margaret Flinter, PhD, APRN, Senior Vice President/Clinical Director, Community Health Center, Inc., and Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, Center for Excellence in Primary Care.

Recording

Slides

May 5, 2022 | 1PM ET: Comprehensive Care: Listening Sessions | Slides | Video

This webinar addressed strategic initiatives to engage staff across all disciplines in listening sessions and how to utilize this discipline based feedback to create actionable projects to improve discipline specific work flows.

Panelists:
• Megan Coffinbarger, MHA, Administrative Fellow, Community Health Center, Inc.
• Lilian Gutierrez, MBA, M.Ed, Deputy Regional Vice President, Community Health Center, Inc.
• Kenneth McClary, MPP, Deputy Regional Vice President, Community Health Center, Inc.

Emerging Issue: HIV

December 12, 2022 | 1PM EST: HIV Prevention: Combating PrEP Implementation Challenges: Video | Slides

Expert faculty present case-based scenarios illustrating common challenges to integrating HIV PrEP in primary care. As part of improving clinical workforce development, this session will delve into a variety of specific PrEP implementation challenges. Participants will leave with strategies to overcome these obstacles to establish or strengthen their PrEP program.

Panelists: 
•    Marwan Haddad, MD, MPH, AAHIVS, Medical Director, Center for Key Populations, Community Health Center, Inc., 
•    Jeannie McIntosh, APRN, FNP-C, AAHIVS, Family Nurse Practitioner, Center for Key Populations, Community Health Center, Inc.

April 28, 2022 | 1pm EST: Integrating HIV Education | Slides | Video

This webinar discussed how to educate Nurse Practitioners who have completed Community Health Center. Inc’s NP Residency or NPs who have significant experience as a Primary Care Provider on the integration of specialty care for key populations, including:

• HIV care
• Hepatitis C management
• Medication-assisted treatment for opioid use and other substance use disorders
• Sexually transmitted disease (STI) screening and management
• Lesbian, Gay, Bisexual, Transgender, Questioning, Intersex, Asexual (LGBTQIA+) health, including hormone replacement therapy and gender affirming care.

  Panelists:
  • Charise Corsino, MA, Program Director, Nurse Practitioner Residency Programs, Community Health Center, Inc.
  • Marwan Haddad, MD, MPH, AAHIVS, Medical Director, Center for Key Populations, Community Health Center, Inc.
  • Jeannie McIntosh, APRN, FNP-C, AAHIVS, Family Nurse Practitioner, Center for Key Populations, Community Health Center, Inc.

April 14, 2022 | 1PM ET: Integrating HIV Prevention into Primary Care | Slides | Video

This webinar discussed best practices for integrating HIV prevention (e.g. HIV testing, PrEP and linkage to care) into primary care within the context of enhancing clinical workforce development.

Panelists:
• Marwan Haddad, MD, MPH, AAHIVS, Medical Director, Center for Key Populations, Community Health Center, Inc.
• Jeannie McIntosh, APRN, FNP-C, AAHIVS, Family Nurse Practitioner, Center for Key Populations, Community Health Center, Inc.

Implementing Post-Graduate Residency Training Programs

Resource
Training the Next Generation: Residency and Fellowship Programs for Nurse Practitioners in Community Health Centers | Book

Access a guide to implementing and leading a Nurse Practitioner Residency program in community health centers. This book covers the conceptual framework, history of the development of postgraduate NP training in health centers, and the core operational tools and strategies to support organizations in creating a program.

Webinars

Oct 12, 2022 | 2:00 p.m. ET: Nurse Practitioner/Physician Assistant Residency and Fellowship Programs: Discussing Your Key Program Staff and Responsibilities

Expert faculty discussed the drivers, benefits, and processes of implementing a postgraduate residency training program at your health center. This session dove deeper into a discussion on the responsibilities of key program staff, preceptors, mentors, and faculty for successful implementation. This webinar will equip participants with a road map to go from planning to implementation and offer an opportunity for coaching support. | Video | Slides

December 9, 2021 | 1 PM ET: Building the Case for Implementing Postgraduate NP Residency and NP/PA Training Programs | Video | Slides

Dec 02, 2019 and Dec 10, 2019 | 1:30 p.m. EST:  Building the Case for Implementing Nurse Practitioner and Postdoctoral Clinnical Psychology Postgraduate Residency Training Program. This webinar will provide background and details on why your health center should consider developing a program, and the return on investment to your organization and the community health center system as a whole. Faculty includes innovators and health center leaders who are directly engaged in building and developing these models across the nation. | Video Slides

June 27, 2018 | 3:00 PM EST : Training the Next Generation of Integrated Primary Care Providers to Safely and Effectively Manage Chronic Pain Utilizing Telehealth Solutions – Leaders and experts from the Weitzman Institute’s Project ECHO and Postgraduate Residency Training Programs discuss enhancing your training curriculum with additional content specific to treating complex pain patients within a team-based model of care. Alums of CHCI’s family nurse practitioner residency and postdoctoral psychology residency programs discuss how participating in “Pain ECHO” sessions and using eConsults to access pain specialists as a part of their residency training increased their mastery and confidence in identifying, treating, and caring for their patients with chronic pain. | Video Slides

April 26, 2018 : Building the Case for Starting a Postdoctoral Clinical Psychology Residency Program at Your Health Center  |  Video Slides

May 15, 2018 : The Structure of a 12-month Residency Program and Stories from Former Residents, Preceptors and Program Staff  |  Video Slides

Why Start a Postgraduate Residency Program? Building the Case for Your Organization    | Video Slides Survey

The Structure, Design, and Content of the 12-month Nurse Practitioner Residency Program | Video Slides Survey

The Structure, Design, and Content of the 12-month Postdoctoral Clinical Psychology Residency Program | Video Slides Survey

What Your Board, Management, and Staff Need to Know about Starting a Postgraduate Residency Program in Your Federally Qualified Health Center | Video Slides Analysis Spreadsheet Survey

Precepting, Supervision, Leadership, Logistics: What are the Staff Roles in a Postgraduate Residency Program?  | Video Slides Survey

Measuring the Outcomes: Research and Evaluation | Video Slides Tom Bush’s Presentation Survey

Accreditation for Postgraduate Residency Programs | Video Slides

Case Presentations: Successful National Residency Programs | Slides Survey

Clinical Workforce Development NCA Informational Webinar | Slides

Building the Case for Starting a Post-Graduate Residency Program for Family and Psychiatric Nurse Practitioners at Your Health Center | Slides

Frequently Asked Questions on Starting a Postgraduate Nurse Practitioner Residency Program | Resource

Advancing Team-Based Care

April 13, 2023 | 1PM EST: Quality Improvement Strategies in a Team-Based Care Environment | Video | Slides

This webinar is focused on quality improvement in team-based care!

Building a quality improvement (QI) infrastructure within team-based care is an organizational strategy that will establish a culture of continuous improvement across departments and improve quality in all domains of performance. 

Participants will learn about: 

• QI infrastructure
• Facilitating QI committees
• Coach training within health centers 

Faculty will also provide an example of how trained coaches use QI tools to test and implement changes within an organization.

Panelists: 

• Deborah Ward, RN, Consultant, Community Health Center, Inc.
• Raneda Porter, LMSW, AmeriCorps Program Director, Community Health Center, Inc.

March 21, 2023 | 3PM EST: Implementation of Timely and Effective Transitional Care Management Processes | Video | Slides

December 7, 2022 | 2PM EST: Advancing Team-Based Care: Enhancing the Role of the Medical Assistant and Nurse through Implementation of Care Management to Improve Chronic Conditions | Video | Slides

Expert faculty outline the differences between case management, care coordination and complex care management to frame up a discussion on strategies to leverage effective models for both in-person and remote services.

Expert faculty discuss the role of the medical assistant and the nurse in care management, as well as how standing orders and delegated orders support this work. This session will discuss how telehealth and remote patient monitoring enhancements can support complex care management for patients with chronic conditions.

Participants leave this session with the knowledge and tools to begin or enhance implementation of chronic care management by enhancing the role of the medical assistant, nurse and the technology that supports the clinical care.

Panelists:
• Mary Blankson, DNP, APRN, FNP-C, Chief Nursing Officer, Community Health Center, Inc.
• Tierney Giannotti, MPA, Senior Program Manager, Population Health, Community Health Center Inc.

June 2, 2022 | 1PM EST: Training the Next Generation within Primary Care | Video | Slides

This webinar discussed the various avenues of workforce development including:
• training non-clinical roles
• the value of an administrative fellowship
• the key questions to ask before establishing a fellowship at your agency

The discussion referenced CHC Chief Operating Officer Meredith Johnson and CHC Project Manager Megan Coffinbargar’s publication “Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders” for the National Association of Community Health Centers (NACHC).

Panelists:
• April Joy Damian, PhD, MSc, CHPM, PMP, Vice President and Director of the Weitzman Institute, Community Health Center, Inc.
• Megan Coffinbargar, MHA, Project Manager, Optimizing Virtual Care Initiative, Community Health Center, Inc.

May 26, 2022 | 1PM EST: Chiropractic Specialists as part of Health Center Teams | Video | Slides

This webinar discussed the value of chiropractic treatment as a primary care intervention and the role of chiropractic specialists in the primary care team and how to integrate chiropractic services into your program.

Panelists:
• Margaret Flinter, PhD, APRN, FAAN, Senior Vice President and Clinical Director, Community Health Center, Inc.
• Veena Channamsetty, MD, FAAFP, Chief Medical Officer, Community Health Center, Inc.
• James J. Lehman, DC, MBA, DIANM, Director of Health Sciences Postgraduate Education, University of Bridgeport, Chiropractic Orthopedist, Community Health Center, Inc.
• Lesly Valbrun, DC, MPH, MBA(c), Chiropractic Resident, University of Bridgeport, Community Health Center, Inc.

March 4, 2022 | 1PM EST: Quality Improvement Strategies in a Team-Based Care Environment | Video | Slides

Building a quality improvement (QI) infrastructure within team-based care is an organizational strategy that will establish a culture of continuous improvement across departments and improve quality in all domains of performance. Many positions in primary care now require QI training as part of employees’ professional development. Our expert faculty discuss tools you can use to build and implement a QI infrastructure within your team-based setting to improve patient care.

Dec 02, 2019 | 1:30 p.m. EST:  Building the Case for Implementing a Postgraduate Residency Training Program. This webinar will provide background and details on why your health center should consider developing a program, and the return on investment to your organization and the community health center system as a whole. Faculty includes innovators and health center leaders who are directly engaged in building and developing these models across the nation. | Video Slides

June 28, 2019 | 3 p.m. EST:  Going Where The Kids Are: Starting, Growing and Expanding School Based Health Centers. This webinar will address the benefits, challenges, and strategic advantages of a school based health center program from a clinical, data, quality, operational viewpoint, communications, and community engagement perspective. Experts will share the strategy for integrating oral health and behavioral health to ensure the best outcomes for patients. | Video Slides

June 11, 2019 | 3 p.m. EST:  Team as Treatment – Driving Improvement in Diabetes. This webinar will share evidence-based models that will provide a framework for health centers to optimize the team in primary care. Experts will describe how utilization of extended team members and technology can reduce gaps in care for prediabetics and diabetics. With a focus on lifestyle and community based projects, this webinar will highlight the strategies and resources to improve the health and behaviors of patients at risk for diabetes and manage uncontrolled diabetes. | Video Slides 

May 23, 2019 | 2 p.m. EST:  Improving the Health Outcomes of Both Patients AND Populations.  Health centers have been pioneering innovative approaches to improving patient outcomes for decades. With the shift from fee-for-service to value-based care, health centers across the nation are advancing their strategies and allocating more resources to further improve quality of care and outcomes for patients. In this webinar experts will share their journey in planning, preparing and launching a population health initiative. This national webinar focuses on empowering health centers to initiate a population health strategy at their organization. | Video Slides 

May 06, 2019 | 3 p.m. EST:  Behavioral Health Staff in Integrated Care Settings – The Vital Role of Collaboration Across Teams: Expand the Impact of Your Care.  Health centers across the country are stepping up to better address the complexity of their patient populations by broadening their behavioral health workforce. Many are taking on this challenge by advancing their integration of behavioral health through strengthening relationships across disciplines within the team. Experts in psychology, psychiatry and nursing will share ways in which they effectively utilize their roles at the top of their license to monitor and support high-risk patients. By examining these various roles, experts will address how you can effectively support integration at your health center to improve outcomes | Video Slides

March 21, 2019 | 3 p.m. EST: Oral Health – Full Partners on the Team.  Health center patients often have complex healthcare challenges that are significantly affected by their oral health status. We can improve overall health by creating access to excellent oral health services in the context of team-based care. This session will bring strategies from the field showing how effective integration, collaboration and mobilization of dental services significantly improves health. Experts will discuss the clinical, organizational, data and technical opportunities and challenges to advancing or enhancing your model of oral health in team-based care. | Video Slides

February 27, 2019 | 3 p.m. EST: The Vital Role of Behavioral Health: Effective Integration in a Model of Team Based Care. Delivering behavioral health services as a part of an integrated team is crucial to providing comprehensive primary care services. Focusing on the vital role of behavioral health, experts will share the key elements that maximize the contributions of these team members through structured approaches to screening, the use of “warm hand offs” to ensure connection to primary care, and implementing a robust group of treatment programs to enhance access and improve outcomes.|  Slides

February 15 | 3:00 PM EST : Taking Team-Based Care to the Next Level. In this webinar, we will briefly review the core concepts of team-based care (physical design, roles, data, empanelment) that we have discussed in previous webinars (all available at www.chc1.com/nca)  and  introduce you to elements of team-based care that build upon these basics and support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. Areas of focus will include additional roles on the care team, a deeper dive into the practice of RNs and behavioral health providers, and a team approach to managing pain, medication assisted treatment for opioid addiction, and the care of the older adult in primary care.  This first webinar in the series will begin with a focus on the teamlet. (Provider and MA) and the data that supports their success. | Video Slides Survey

February 22 | 3:00 PM EST : Advancing the Practice of RNs and Behavioral Health Providers. We will explore two vital roles on the primary care team, RNs and Behavioral Health clinicians. We have seen  tremendous progress in health centers across the country towards the integration of primary care and behavioral health, and in advancing the role of RNs. In this webinar, we’ll focus on key elements that maximize the contributions of these team members.  We focus on RN complex care management and the use of RN visits to expand and enhance the capacity of the team. We’ll also look at how practices  can systematically address the behavioral health needs of their patient population starting with structured approaches to screening  of both adults and children, the use of warm hand offs to ensure connection to primary care, and implementing a robust group treatment program to enhance access and improve outcomes. This session will also detail the kind of data dashboards that support the work of these vital team members. | Video Slides Survey

March 1 | 3:00 PM EST :Beyond the Walls: Effectively Utilizing Community Health Workers and Clinical Home Visitors as Part of the TeamIn this webinar, we will focus on team members who work with patients in various capacities beyond the walls of the exam room but make an enormous contribution to clinical outcomes. Participants will learn about their connections to the team, and the effective outcomes that result from their patient engagement. | Video Slides Survey

March 8 | 3:00 PM EST : Caring for Patients with Pain is a Team Sport. Health Centers are  called upon to help patients with both acute and chronic pain.. Our desire to help patients with pain often exceeds our skill set and resources. Health Centers across the country have been stepping  up to become better educated and trained in this complex area of clinical practice.  One thing we’ve learned is that it requires the whole team to be successful. In this webinar we will look at the contribution of each member of the expanded care team in addressing needs of patients with chronic pain, and the strategies that support their work. | Video Slides

Advancing Team-Based Care: Building Your Primary Care Team to Transform Your Practice | Video Slides Survey

Enhancing the Role of the Medical Assistant | Video Slides Survey

The Emerging Role of Nurses in Primary Care | Video Slides Survey

Data Driven Dashboards to Support Team-Based Care | Video Slides Statistical process control Paper XmR Chart Template Survey

A Team Approach to Prevention and Chronic Illness Management | Video Slides

Complex Care Management in Primary Care | Video Slides Survey

Achieving Full Integration of Behavioral Health and Primary Care | Video Slides Survey

Dissolving the Walls: Clinic Community Connections Video

Team Based Care in Federally Qualified Health Centers: A Cross Sectional Study Assessing the Efficacy of a 10-Month Learning Collaborative. Poster

Health Professions Student Training in FQHCs

1: December 13, 2018 | 3 p.m. EST: Behavioral Health Workforce Development; Training Across the Various Behavioral Health Disciplines. Training the next generation to deliver behavioral health and primary care services as a part of integrated, interprofessional teams, including opioid use disorder and other substance use disorder treatments, is crucial to establishing a strong, dedicated behavioral health workforce in health centers. During this webinar, you will hear from the CHCI’s Chief Behavioral Health Officer and CHCI Behavioral Health Staff as they provide insight into the crucial components of effectively training behavioral health students working toward different behavioral health degrees.| Video Slides

2: November 29, 2018 | 3 PM EST: Give Primary Care a Chance! Creating an Education Experience in Primary Care that will Awaken BSN Students to the Professional Role of RNs in Primary Care. CHCI’s translation of the Dedicated Education Unit (DEU) model to primary care successfully supports pre-licensure training in the primary care setting, and provides nursing students with intense clinical learning experiences. During this webinar, you will hear from the CHCI’s Chief Nursing Officer who successfully led the development and implementation of the DEU model at CHCI. | Video Slides

3: June 27, 2018 | 3:00 PM EST : Training the Next Generation of Integrated Primary Care Providers to Safely and Effectively Manage Chronic Pain Utilizing Telehealth Solutions – Leaders and experts from the Weitzman Institute’s Project ECHO and Postgraduate Residency Training Programs discuss enhancing your training curriculum with additional content specific to treating complex pain patients within a team-based model of care. Alums of CHCI’s family nurse practitioner residency and postdoctoral psychology residency programs discuss how participating in “Pain ECHO” sessions and using eConsults to access pain specialists as a part of their residency training increased their mastery and confidence in identifying, treating, and caring for their patients with chronic pain. | Video Slides

4: June 29, 2018 | 3:00 PM EST : Activity Session – Creating your own Health Professions Student Training Playbook The National Cooperative Agreement on Clinical Workforce Development offered a hands-on activity session on the Health Professions Student Training Playbook. This session was a one-on-one coaching with select health centers on the development of a Health Professions Student Training Playbook that will outline an exceptional student training process across all disciplines. CHC, Inc. Playbook | Playbook Template

5: June 28, 2018 | 4:00 PM EST : From Affiliation to Action: Proven Strategies to Make it Easier to Host Health Professions Students
In this webinar clinical leadership will explore the elements of our enhanced teaching arrangements within the medical, behavioral health, nursing, and dental disciplines. Leadership from Area Health Education Center (AHEC) will share how the program supports community-based interdisciplinary training programs, and the resources available to health centers through their local AHEC on creating strategic partnerships with academic programs. We will present our best practices for initiating agreements and developing health profession student training at your health center.  | Video Slides

6: Activity Session – Creating your own Health Professions Student Training Playbook | CHC, Inc. Playbook | Playbook Template

7: The National Cooperative Agreement on Clinical Workforce Development offered a hands-on activity session on the Health Professions Student Training Playbook. This session was a one-on-one coaching with select health centers on the development of a Health Professions Student Training Playbook that will outline an exceptional student training process across all disciplines. CHC, Inc. Playbook | Playbook Template

8:Why Form a Health Professions Training Program at Your Federally Qualified Health Center? | Video Slides Survey

9: Creating a Process that Works for You: Infrastructure for a Successful Student Training Program | Video Slides Playbook Survey

10: How to Make it Work for the Students | Video Slides Survey Staffing the Safety Net

11: How to Create Life Changing Experiences for Students | Slides Survey

12: Leveraging the Power of a Team to Address Social Determinants of Health: Orienting Your Students to Team Based Care and Social Determinants of Health  | Slides  Video  Survey
Participants are guided through a framework of how health centers can orient students to a team based care model and how this collaborative practice approach promotes systems changes to address social determinants of health adversely affecting health center patients.

13: Team-Based Care 101 for Health Professions Students | Slides  Video  Survey
In this module, students will be able to clearly define and identify aspects of high-performing teams.  Additionally, students will be oriented to effective communication strategies and effective huddle strategies.

14: Enhancing the Student Experience through Preceptor Clinical Quality Improvement | Slides  Video  Survey
Presenters will describe how to maximize the student training experience at the FQHC through thoughtful team based engagement and support of the preceptor.

15: How did WE do?  Evaluating the Student Experience | Slides  Video  Survey
Presenters discuss best practices to translating team based care to that of a health profession students’ experience. Participants are guided through how to evaluate the students experience through thoughtful consideration of stakeholder engagement, clear expectations of stakeholder roles and responsibilities and well defined processes to onboard and train health profession students.